Will Lux contact or quote my customer directly?
Your shop is Lux’s point of contact. You manage the customer relationship, set the resale price and coordinate installation.
Can you quote a small logo, narrow strokes or a script font?
Yes. Send what you have. Lux evaluates the smallest strokes, inside gaps, letter size, lighting and mounting together. If a detail needs to change, we’ll explain what to adjust and why. Each design is reviewed individually.
Can Lux design a sign from a sketch or rough brief?
Yes. Our in-house designers can develop a sign from a sketch, reference photo or rough brief, or adapt existing artwork for production. Call to talk through the look, lighting and build options with a signage specialist.
What do I get before placing an order?
You receive a detailed signage file showing the proposed layout, dimensions, materials, finish, lighting and mounting. Your dedicated sales representative calls you to walk through the file, explain your options and discuss any changes you’d like before you decide.
Can I order one project or get help with a rollout?
Send a single project or a set of locations. For a rollout, share any approved drawings, finishes and site variations so Lux can separate what stays consistent from what changes at each location.
Can Lux supply UL-rated illuminated channel letters?
Yes. If your job requires a UL Listing mark on the finished sign, include that requirement with your quote request. Lux will confirm the marking and available documentation for your build before production.
What affects the wholesale price?
Lux quotes the actual build. Overall size, letter count, materials, finish, illumination, mounting, raceway requirements and delivery details can affect the quote. A rough brief is enough to start the conversation.
How long do quoting and delivery take?
Lux typically quotes in 8 to 12 hours and lists 14 to 21 days from final approval through delivery. Timing varies by artwork, build and destination. Share your install date early so Lux can confirm your order schedule.
Can Lux blind ship directly to my customer or installer?
Yes. Request blind shipping and Lux can send the order to your installer or approved job site without Lux branding on the packaging or accompanying paperwork. Share any receiving instructions when you order.
What if I need support after delivery?
Contact Lux with the project reference and photos or a description of the issue. We’ll review the build and the applicable order terms. Your quote or order confirmation is where to verify coverage for your specific project.